Terms of service

Welcome to Handcraftedbyleecook. Please read our terms of service carefully before using our website or making a purchase. These terms govern your use of our site and your interactions with our products and services.

Returns and refunds

We want you to be completely satisfied with your handcrafted leather good. If you are not happy with your purchase, you have 14 days from the date of receipt to return the item for a full refund. Please note that custom orders are a final sale and cannot be returned or refunded. For more details, please visit our refund and return policy page.

View refund policy

Protecting your information

At Handcraftedbyleecook, your privacy is important to us. We are committed to protecting your personal information and do not sell it to third parties. We may share your information with trusted third parties solely for the purpose of providing services on our behalf. These include payment processors like Stripe and PayPal, shipping carriers, and website hosting and analytics providers. These third parties are obligated to keep your information confidential and use it only for the specified services.

Website usage and data collection

When you use our website to browse or purchase our leather goods, we may collect certain information to enhance your experience. This includes personal information you provide during a purchase or interaction, such as your name, email address, billing and shipping address, phone number, and payment details (securely processed by third-party providers). We may also automatically collect non-personal information like your IP address, browser type, device information, pages visited, and time spent on our site.

Shipping and delivery

Once you’ve made a purchase, rest assured that your handcrafted leather items will be carefully prepared and shipped. All products are securely boxed and shipped via USPS. We aim to ensure your order arrives safely and promptly so you can enjoy your new leather goods. For any questions about your shipment, please contact us at hcleecook@yahoo.com or 228-999-4969.