Our commitment to your satisfaction
At Handcraftedbyleecook, we stand by the quality of our handcrafted leather goods. While we strive for perfection, we understand that sometimes a return may be necessary. This policy outlines how we handle returns and refunds to ensure a fair and smooth experience for our valued customers.
Eligible returns and refunds
We accept returns for items that are damaged upon arrival or not quite what you expected. Our goal is for you to be completely satisfied with your purchase from Handcraftedbyleecook. If your item falls into one of these categories, please contact us to initiate a return.
Our 14-day return window
You have 14 days from the date you receive your handcrafted leather product to decide if it's right for you. If you wish to return an item, please ensure it is within this 14-day period to be eligible for a refund. We encourage you to inspect your order upon delivery.
Refund processing and shipping
Once your returned item is received and inspected, we will process a full refund to your original method of payment. Please note that we offer refunds only; exchanges are not available at this time. To ensure a hassle-free return, Handcraftedbyleecook will cover the cost of return shipping for eligible items.